Frequently asked questions

Rentscore is an independent evaluation service that converts a tenant's history, conduct, and reliability into a clear, objective risk number. Rentscore bridges the gap between great tenants and landlords by providing a transparent snapshot of a renter's reliability and history.

Your Rentscore is a dynamic numerical rating that summarises your reliability and history as a tenant. If you are looking to rent a property, your Rentscore provides a useful snapshot to landlords or letting agents of your suitability as a renter. It changes over time to reflect your ongoing rental patterns, payment history, and tenancy conduct.

Renting a property involves financial commitments, legal obligations, and property maintenance responsibilities. A high Rentscore signals to landlords, property managers, and rental guarantors that you are a trustworthy and responsible custodian of a property. A lower score highlights potential risk areas, drawing attention to aspects of your tenancy history that may need improvement to maximise your future rental opportunities.

We collect historical tenancy data from verified landlords and property agents. Using our proprietary scoring engine, we analyse this feedback against localised housing standards and renting regulations to calculate a time-weighted score. Your score considers rental consistency, payment patterns (including arrears or late payments), property care, tenancy breaches and legal disputes.

Note: Public legal markers (such as Defaults, CCJs, or IVAs) may also be checked via verified third-party screening registries to complete your profile risk assessment.

We grade Rentscores using a weighted risk scale ranging from 0 to 1,000. A lower score indicates a higher predicted risk for a landlord evaluating a tenancy application.

• 800–1,000: Excellent — extremely low risk; flawless or highly consistent rental history.
• 600–799: Good — low risk; strong payment history with minor or resolved issues.
• 400–599: Fair — moderate risk; some history of delays or minor tenancy disputes.
• 200–399: Poor — high risk; notable history of persistent arrears or breaches.
• 0–199: Very Poor — severe risk; active legal disputes, heavy arrears, or evictions.

Improving your score relies on consistent, responsible renting habits:

• Review your contract: Carefully read your tenancy agreement and fully comply with its terms.
• Maintain the property: Take diligent care of the home and report maintenance issues promptly.
• Communicate well: Maintain professional, transparent communication with your landlord or building manager.
• Request evaluations: Ask your landlord to submit an honest, positive evaluation on our platform at the end of your tenancy.

Note: A lower score does not automatically disqualify you, as every landlord sets their own independent screening criteria.

While Rentscore is primarily designed for the residential rental market, maintaining an excellent rental history provides useful secondary proof of financial responsibility. Showing a consistent history of on-time payments and well-managed tenancies can serve as valuable supporting evidence when presenting your broader financial character to lenders or brokers during a home purchase.

Create a free Landlord Account and select the 'Submit Evaluation' feature. You will be guided through a structured assessment covering communication, property care, rent punctuality, and legal compliance. Our system processes these metrics to update the tenant's cumulative rental profile.

Create a free Tenant Account. Your Rentscore will populate on your dashboard as soon as a verified landlord or letting agent submits a tenancy evaluation for you. If your dashboard is blank, you can invite your current or previous landlords to submit an evaluation directly through our platform.

Yes. We are fully registered with the Information Commissioner's Office (ICO) and operate strictly within the frameworks of the UK GDPR and the Data Protection Act 2018. All data handling is lawful, transparent, and subject to regular internal compliance audits.

You retain full control over your data. Your Rentscore is only visible to registered landlords, letting agents, or third parties whom you explicitly choose to share it with or authorise during a property application process.

Never. Your personal information is used exclusively to generate, secure, and maintain your tenant profile. We do not sell, license, or share your data with third-party networks for marketing or commercial purposes.

A standard credit check focuses on retail financial history — such as credit cards, bank loans, and mortgages. Rentscore focuses specifically on real-world rental behaviour: history of consistent rent payments, property upkeep, landlord communication, and contract compliance. Many excellent tenants have limited credit files but flawless rental records; Rentscore ensures that your real-world renting history is finally recognised.

Under the UK GDPR, the Right to Erasure is not an absolute right. It does not apply where data processing is necessary for legitimate business interests, risk management, or fraud prevention within the housing sector.

Because our platform is used to prevent housing fraud, assess financial risk, and ensure fair vetting for landlords, we process historical tenancy data under the lawful basis of Legitimate Interests (Article 6(1)(f)). Therefore, if a negative record — such as verified rent arrears or a poor landlord reference — is factually accurate, it cannot be deleted upon request.

However, you can use the Right to Erasure at any time to permanently close your online user portal account, delete your marketing preferences, and remove non-essential profile data.

If you believe your tenancy history or payment data contains factual errors, you have an absolute Right to Rectification under Article 16 of the UK GDPR.

We recommend first contacting your previous landlord or letting agent directly. Because they submitted the data, they can quickly update their submission, which will automatically correct your Rentscore.

If you cannot reach your landlord, or if they refuse to correct a proven error, you can raise a formal dispute directly from the Disputes tab in your Rentscore dashboard:

• Raise a dispute: Select the tenancy, choose the category you're disputing, and describe the inaccuracy. Attach objective supporting documentation, such as bank statements showing on-time payments, a copy of your tenancy agreement, or a signed deposit release form.
• We review and notify the landlord: Our team reviews your claim and notifies the landlord of the disputed entry. While the dispute is open, it's flagged as under review on your profile, so prospective landlords and agents can see it's contested.
• Outcome: If the landlord's original entry cannot be factually proven against your evidence, or if they fail to provide a verified counter-ledger, the negative entry will be manually corrected or removed by our compliance team immediately. We will update the records and recalculate your Rentscore in accordance with our legal obligations to maintain accurate data.